Check the order
Confirm that the payment is complete and the order is active. Pending, expired or rejected orders do not provide a valid subscription.
Troubleshooting
Empty subscription or all nodes timing out
Use this sequence to separate account, subscription, client and local-network problems.
Copy the full URL
Copy the subscription address from the dashboard rather than joining fragments from old screenshots or messages.
Update the subscription
Run the client's update action after node changes. One failed endpoint does not mean the entire account is unavailable.
Use the correct format
Universal, Clash/Mihomo and JSON addresses are not interchangeable. Match the URL to the client.
Compare regions
If one region fails, test another. If every node fails, check local network, DNS, system time and client routing.
Restart and clear state
Disable the system proxy, restart the client and switch networks. Router users may need to restart the router or clear old DNS state.
Check system time
Large clock differences can break encrypted connections. Enable automatic time synchronization.
Contact support safely
Provide the device, client, format, region, error and time. Do not send passwords or the full subscription URL.
Client setup
Continue with a client guide
Clash Verge Rev
Use the Clash/Mihomo address, activate the profile and update it before testing. See the Clash guide for setup details.
v2rayNG
Use the universal subscription URL, update the subscription group and select a current node.
sing-box
Add the JSON address as a remote profile and update it after route changes.
PassWall2
Update nodes, verify DNS and routing modes, then save and apply the configuration.